Request compensation for damage caused by faulty goods
Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only if you bought it after 1 October 2015.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Legal review
- Draft your document instantly by answering a series of easy-to-answer questions
- Helpful explanation and guidance notes
- Store, manage, track and print your document online
- Securely send your documents to our legal team
- Our legal team reviews your document making any necessary bespoke changes
- Additional support by email and telephone at no extra cost to you
- Notification that your document is ready for printing and signing
Self Service
- Draft your document instantly by answering a series of easy-to-answer questions
- Helpful explanation and guidance notes
- Store, manage, track and print your document online