Compatible region(s): England & Wales Northern Ireland

Complaint about damage to vehicle during service and repair work

This is a letter to a garage complaining about damage caused to your vehicle whilst it was in their possession for routine servicing or repair work. The letter suggests that the garage repairs the damage free of charge, but advises them that, should they fail to do so, you will engage another mechanic to repair the vehicle and will pass on this cost to them. Furthermore, you warn that failure to pay this debt will lead you to initiate court proceedings against them.

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Complaint about damage to vehicle during service and repair work (Guidance Notes)