Compensation claim about a hotel stay
Compatible region(s):
Scotland
Northern Ireland
England
Wales
Use this letter to complain to a hotel (or any other kind of guest accommodation) if any aspect of your stay:
- wasn't provided with reasonable care and skill; or
- didn't match the information you were given about it when you booked.
Depending on your circumstances, you may be able to use this letter to ask for any of the following:
- A full or partial refund
- Out-of-pocket expenses
- Compensation for any loss of enjoyment you suffered from your trip.
Don't use this letter if:
- your stay was part of a package trip; or
- the hotel is outside of the UK.
If you booked a package trip with a provider operating in the UK, then you can use our Compensation claim about a package holiday instead (no matter where the hotel is).
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Compensation claim about a hotel stay
(Guidance Notes)