Compatible region(s): England & Wales Northern Ireland

Refuse a car dealer's denial of liability

Use this letter where you have been sold a faulty vehicle by a dealer and been told by them that you need to complain to the manufacturer. You will need an independent report from an examiner detailing the faults with your vehicle. The letter assumes that you have already written to the dealer; if you haven't, you can use our 'Letter to car dealer requesting repair of a faulty vehicle' first.

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Refuse a car dealer's denial of liability (Guidance Notes)